Advanced Physio Hub ("we", "us", "our") provides home-visit physiotherapy and rehabilitation services in and around Kolkata. This policy explains what information we collect through advancedphysiohub.com and our booking/contact process, why we collect it, and how it's handled.
Information We Collect
When you use our contact form, book an appointment, subscribe to our newsletter, or leave a review, we may collect: your name, phone number, email address, the locality you'd like a home visit in, and details you choose to share about your condition or reason for enquiry. We also collect basic technical data (browser type, device, approximate location, pages visited) through standard web analytics to keep the site running well.
How We Use Your Information
- To respond to enquiries and confirm appointment bookings.
- To match you with an appropriate specialist and coordinate your home visit.
- To send appointment-related communication via phone, email, or WhatsApp.
- To send newsletter updates, only if you've opted in, and you can unsubscribe at any time.
- To improve our website and services, and to meet legal and regulatory obligations.
Health Information
Any health details you share with us — during booking, in consultations, or in case-study consent — are treated as sensitive information. They are used solely to plan and deliver your care and are shared only with the specialists and coordinators directly involved in your treatment, or with your explicit consent (for example, when a case study is published).
Sharing of Information
We do not sell your personal information. We share data only with: our clinical and coordination staff involved in your care; service providers who help us operate the site and bookings (such as hosting, email, and WhatsApp messaging providers), bound by confidentiality; and where required by law.
Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences and understand how the site is used, so we can improve it. You can control cookies through your browser settings; disabling them may affect some site functionality.
Data Retention
We retain enquiry, booking, and treatment-related records for as long as needed to provide care, meet legal/record-keeping obligations, and resolve any disputes, after which they are securely deleted or anonymised.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications, at any time by contacting us using the details below.
Contact Us
Questions about this policy or your data can be sent to care@advancedphysiohub.com or +91 83500 42801.
This policy may be updated from time to time; the "Last updated" date above reflects the most recent revision.